AID INCLUSIVE, Privacy Policy

1. Who We Are

AID INCLUSIVE is an online community platform designed to promote inclusion, accessibility, and rehabilitation. We connect users with verified service providers such as therapists, doctors, inclusion leaders, nutritionists, accessibility product vendors, special schools, and home care providers.

Our mission is to empower People of Determination and their families through access to verified information, supportive networks, and inclusive opportunities.

2. Information We Collect

We collect personal and non-personal information to deliver our services effectively and safely.

a. Information You Provide

• Name, contact details (email, phone number)
• Demographic information (age group, location)
• Disability category or area of interest (optional and voluntary)
• Details provided when creating a directory listing or posting content
• Communications sent to us (support requests, feedback, or reports)

b. Automatically Collected Data

When you visit our website, we may automatically collect:

• IP address and device information
• Browser type and access time
• Interaction data (pages visited, searches made, preferences selected)
• Cookies or similar tracking technologies (see Section 8 below)

c. Sensitive Personal Data

We only collect sensitive data (such as health or disability-related information) when voluntarily provided and solely for the purpose of improving accessibility, content relevance, or connecting users with suitable service providers. Such data is handled with enhanced confidentiality and security in accordance with the PDPL.

3. How We Use Your Information

Your data is used to:

• Create and manage your account
• Enable access to platform features, such as the directory and resource hub
• Personalize your user experience and recommend relevant content
• Connect you with verified therapists, doctors, or accessibility vendors (when you request or consent to such connection)
• Publish community content, if you choose to contribute articles, stories, or listings
• Respond to inquiries and provide support
• Comply with applicable laws and ensure platform safety

We will not sell, rent, or trade your personal information.

4. Legal Basis for Processing

We process your personal data under the following lawful bases as outlined in the UAE PDPL:

• Consent: When you voluntarily provide information or agree to receive communications.
• Contractual necessity: To deliver the services you sign up for.
• Legal obligation: To comply with UAE laws and regulations.
• Legitimate interest: To enhance user experience, improve accessibility, and maintain community standards.

5. Data Sharing and Disclosure

AID INCLUSIVE may share limited user data only when necessary and under lawful conditions:

1. With Service Providers and Vendors

• To connect users with requested professionals (e.g., therapists, accessibility equipment vendors, or schools).
• Only the relevant data (e.g., name, contact preference, and requested service type) is shared.
• All third parties are required to comply with data protection agreements consistent with the UAE PDPL.

2. With Technology Partners

Hosting, analytics, or communication service providers may process data strictly to enable platform operations.

3. With Legal Authorities

If required under UAE law or upon valid request by government authorities.

AID INCLUSIVE does not disclose personal or sensitive data for advertising, profiling, or unrelated commercial purposes.

6. Data Storage and Security

We employ robust security measures, including:

• Encrypted storage of all personal data
• Role-based access control
• Secure transmission via HTTPS
• Regular system audits and vulnerability testing

Data is stored on secure servers within the UAE or jurisdictions with adequate data protection standards approved under the PDPL. We retain personal data only for as long as necessary to fulfill the purpose it was collected for or as required by law.

7. Your Rights Under UAE Law

In accordance with the UAE Federal Decree-Law No. 45 of 2021 (PDPL), you have the right to:

• Access your personal data
• Correct inaccurate or outdated information
• Request deletion of your data (subject to legal retention requirements)
• Withdraw consent for data processing
• Object to certain types of data processing

To exercise these rights, contact us at privacy@aidinclusive.org.

8. Cookies and Tracking Technologies

AID INCLUSIVE uses cookies and similar technologies to:

• Improve site performance and user experience
• Store session preferences and accessibility settings
• Gather anonymous analytics data

You can modify cookie preferences through your browser settings. Essential cookies required for site functionality cannot be disabled.

9. Data of Minors

AID INCLUSIVE does not knowingly collect or process data from users under 18 years old without parental or guardian consent. If you believe a child's data has been shared without authorization, please contact us immediately for prompt removal.

10. Third-Party Links

Our website may contain links to external resources or partner sites. AID INCLUSIVE is not responsible for the privacy practices, policies, or content of third-party websites.

11. Data Retention

We retain your personal information:

• For as long as your account remains active, or
• As needed to provide services and comply with legal obligations.

Inactive user data may be anonymized or deleted after a defined retention period.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect platform improvements, regulatory changes, or operational updates. Users will be notified of material updates via email or site notification, and the "Last Updated" date will be revised accordingly.

13. Contact Us

If you have any questions, concerns, or data requests regarding this Privacy Policy, please contact: